Mirani, Wala, Heydarzadeh, Kambiz, Bemani Moghadam, Mohammad. (1398). The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions. نشریه علمی پژوهشی دانشگاه آزاد اسلامی, 5(3), 49-68.
Wala Mirani; Kambiz Heydarzadeh; Mohammad Bemani Moghadam. "The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions". نشریه علمی پژوهشی دانشگاه آزاد اسلامی, 5, 3, 1398, 49-68.
Mirani, Wala, Heydarzadeh, Kambiz, Bemani Moghadam, Mohammad. (1398). 'The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions', نشریه علمی پژوهشی دانشگاه آزاد اسلامی, 5(3), pp. 49-68.
Mirani, Wala, Heydarzadeh, Kambiz, Bemani Moghadam, Mohammad. The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions. نشریه علمی پژوهشی دانشگاه آزاد اسلامی, 1398; 5(3): 49-68.


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